Policies

We want your time at Flourish to feel calm and easy from the moment you book.

Our salon policies help us protect the time set aside especially for you, keep appointments running smoothly and make things fair for our clients and our team. Please take a moment to read through them before booking.

Booking Deposits

All appointments require a 25% deposit of the service cost to secure your booking.

Your deposit forms part of your appointment payment and will be deducted from the remaining balance on the day of your treatment.

Cancellations & Rescheduling

We completely understand that plans change and sometimes emergencies happen.

If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. With 24 hours' notice, your deposit can be held and transferred to your next booking.

For cancellations made within 24 hours of your appointment, your deposit will be forfeited and a cancellation fee of 50% of the scheduled service cost will apply.

For cancellations made within 3 hours of your appointment, or if you do not attend your appointment without notice, 100% of the scheduled service cost may be charged to the card saved on file.

Repeated no-shows will require full prepayment for future appointments.

We know genuine emergencies happen. If something unexpected comes up, please contact us as soon as you can and we'll do our best to work with your situation.

Booking Reminders

Appointment confirmations are sent by email 72 hours before your appointment and by SMS 48 hours before your appointment.

These reminders are there to make life easier, but your appointment remains your responsibility even if a reminder isn't received.

Children at Flourish

As much as we know organising appointments around little ones can be tricky, children under the age of 13 are not permitted in the Flourish clinic.

Our treatment environment isn't a safe space for unsupervised children, and this policy also helps us maintain the quiet, relaxing experience our other clients have come for.

Please arrange childcare before attending your appointment.

All children between the age of 13-17 years old must be accompanied by a responsible adult during their visit.

Gift Vouchers

Flourish gift vouchers are valid for three years from the date of purchase and can be redeemed towards treatments from our treatment menu.

Gift vouchers:

• Must be presented at the time of redemption.

• Are non-refundable.

• Cannot be redeemed for cash.

• Are non-transferable.

• Cannot be used in conjunction with another Flourish offer or special.

• Must be redeemed by one person.

Please keep your voucher somewhere safe, as Flourish cannot accept responsibility for lost or damaged vouchers.

Product Returns & Refunds

We want you to feel confident in the products you purchase from Flourish.

Due to the nature of cosmetic and skincare products, we do not offer change-of-mind returns on products that have been opened or used.

This does not affect any rights you may have under Australian Consumer Law if a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

If you believe there is an issue with a product you've purchased from us, please contact Flourish so we can help.

Privacy Policy

Please view in full here

Questions About Our Policies?

If you're unsure about anything before your appointment, please get in touch with us.

We'd much rather answer your question beforehand than have you worrying about it on the day.